WELCOME TO OUR TERMS & CONDITIONS
The following booking conditions form the basis of your contract with Trips2Greece (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
These booking conditions only apply to the trip arrangements which you book with us in Greece and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated. References to “departure” mean the start date of these arrangements.
Terms & Conditions
Hotel Options
Hotel categories are rated by the Greek National Tourism Organization based on international standards. In the event of non-availability of a hotel a substitute or similar category hotel may be used, following the guest’s consent.
The Luxury Option is usually a 5-star hotel that provides a remarkably high level of service and comfort. However, certain luxury trips may have itineraries where no 5-star hotels are available; in such cases, our experts choose the best available hotel for that location. To see the details, simply check the hotel information relevant to the day description, and always ask your travel expert if you have specific expectations.
The Comfort Option is usually a 4-star hotel. This hotel level provides comfortable beds, room service, mini-bars, great guest service, and sometimes spa facilities. Please be aware that trips in a comfort version may contain the odd night in standard accommodation. For instance, if Comfort accommodation is not available in a destination or park. Here too, we recommend that you always ask your travel expert if you have specific expectations.
The Standard Option is usually a 3-star hotel. Our experts carefully select this type of accommodation. It is usually a smaller and charming (with private bathroom) accommodation, which is often a family-run lodge, hotel, or hostel. A great way to meet the locals. When selecting this option, you can always ask your expert for a mix and spend some nights in a luxury or comfortable hotel.
Organized Tours
All organized tours and excursions (private, semi-private or group) include air-conditioned vehicles and are guided by professionally licensed English-speaking tour guides.
Rates
All offered and published rates are subject to change, which may be attributed to increases imposed by hotels, airlines, ferry companies, tour operators, currency fluctuation, and/or fuel surcharges.
Sequence of Itinerary
The sequence of included locations and activities may change from the scheduled order, due to unforeseen operational conditions.
Payment Policy
20% of the total trip price is to be paid upon booking and the remaining 80% must be paid one month before the trip’s start date.
Cancellation Policy
– up to 30 days before the trip start date, a cancellation fee equal to the previously agreed down payment or equal to 20% applies
– from 15 to 29 days before the trip start date, 30% of the total price of the trip is non-refundable
– from 7 to 14 days before the trip start date, 60% of the total price of the trip is non-refundable
– 6 days or less before the trip start date, 100% of the total price of the trip is non-refundable
Any cancellation request must be submitted in writing.
Payment Methods
Credit Card
Bank Transfer
Travel Insurance
Travel insurance is not included in any of the trip plans offered and arranged by Newgen Travel & Tourism.
Children’s Discount
Available on some services upon request.
Important Note
Newgen Travel & Tourism will not be held responsible for, merchandise value or delivery of any items ie. souvenirs, artifacts, jewelry that are purchased on the recommendation of tour guides or other persons, throughout your holidays.
No refund for unused services, or for schedule or reservation changes made without prior authorization. While on tour, for any changes to services booked, travelers must contact the travel expert directly.
Complaints
Any complaint by the traveler should be only submitted in writing.
Responsibility
Newgen Travel & Tourism hereinafter called the Tour Operator, and/or its representatives, act only as agents between you and local hotels, ferry companies and airlines, transportation companies, and any other related travel company associated with the booking made through the said Tour Operator. The responsibility of the Tour Operator and/or its representatives is limited.
The Tour Operator and/or its representatives will not accept any responsibility in the event of the weather conditions, strikes, damage, loss, accident, illness, delay or other irregularity due to defects in any vehicle used for transportation, or the fault or default of any local land/tour operator, hotel, ferry companies and airlines, transportation companies and any other related travel company including their employees, associated with the booking made through the Tour Operator.
The Tour Operator and/or its representatives are not responsible for any consular, political, or military complications created voluntarily, or involuntarily by the passenger or by any other person, or reason.
By booking any tour, hotel, ferry ticket, transportation, vehicle, package, flight, and/or any related service, you acknowledge that in any event, the Tour Operator shall not be liable for any consequential damages and that the sole extent of the Tour Operator’s liability shall never exceed the amount actually paid by the passenger.
Any disputes that may arise from the sale and use of said programs and/or other related services, must be negotiated and settled in the city, county, and country of the booking Tour Operator. The Tour Operator reserves the right to decline the acceptance of any person for a tour and to change or cancel the tours, if necessary, for any reason.
The airline tickets shall, when issued, constitute the sole contract between the passenger and the airline. The airline is not to be held responsible for any act, omission, or event when the passenger is not on board its aircraft.
Any payment received will represent your acceptance of the above-stated conditions.